Cancellation Policy

Last Updated: October 2025

1. Overview

This Cancellation Policy applies to all dating apéro events booked through Migavibe. We understand that plans change, and we aim to provide a fair and transparent cancellation process for all users.

This policy should be read in conjunction with our Terms and conditions and Cancellation policy.

2. User Cancellations

2.1 Cancellation Timeframes

2.2 How to Cancel

To cancel your event registration, follow these steps:

1. Log into your Migavibe account at www.migavibe.com
2. Navigate to the "My Participations" section
3. Click the "Cancel Registration" button for the event you wish to cancel
4. Confirm your cancellation when prompted
5. You will receive a confirmation email within 24 hours

2.3 Cancellation Confirmation

After cancelling your booking:

• You will receive an automatic cancellation confirmation email
• The email will include your booking reference, event details, and refund information
• If eligible for a refund, you'll receive details about the refund amount and processing time
• Keep this email for your records

2.4 Calculating Cancellation Timeframes

Important: The cancellation timeframe is calculated from the date and time you submit your cancellation to the scheduled start time of the event.

Example:

• Event scheduled: Saturday, January 18, 2025 at 7:00 PM
• Cancellation submitted: Friday, January 13, 2025 at 3:00 PM
• Days before event: 5+ days
• Result: 100% refund (5+ days)

3. Migavibe-Initiated Cancellations

3.1 Event Cancellation by Migavibe

We reserve the right to cancel an event under the following circumstances:

• Insufficient registrations (minimum participant requirement not met)
• Venue unavailability (closure, double-booking, emergency)
• Force majeure (natural disasters, pandemics, government restrictions, etc.)
• Safety concerns (security threats, health risks)
• Operational issues (staffing problems, technical difficulties)

3.2 Notification of Cancellation

If we cancel an event:

• We will notify you via email as soon as possible
• For planned cancellations, we aim to provide at least 48 hours notice
• For emergency cancellations, notification may be shorter
• Check your email and Migavibe account for updates

3.3 Refunds for Migavibe-Initiated Cancellations

3.4 Alternative Options

Instead of a refund, you may choose to:

• Transfer to another event: Apply your registration fee to a future event of equal or greater value
• Receive event credit: Get credit in your Migavibe account for future bookings
• Wait for rescheduling: If the event will be rescheduled, your registration can be transferred automatically

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to discuss alternative options.

4. Event Modifications

4.1 Minor Changes

Minor changes to event details (such as slight time adjustments, venue room changes, or minor program updates) do not entitle you to a refund.

We will notify you of any minor changes via email as soon as possible.

4.2 Major Changes

Major changes include:

• Change of event date by more than 3 days
• Change of event city or location by more than 5 km
• Significant change in event format or activities
• Change of event time by more than 2 hours

If we make a major change:

• We will notify you via email at least 7 days in advance (when possible)
• You may cancel your registration and receive a 100% refund
• You must request a refund within 48 hours of receiving the notification
• If you do not cancel within 48 hours, the booking is considered confirmed with the new details

5. No-Show Policy

5.1 Definition of No-Show

A "no-show" occurs when you:

• Fail to attend the event without cancelling in advance
• Arrive more than 30 minutes after the scheduled start time without prior notification
• Do not check in at the event registration

5.2 No-Show Consequences

5.3 Late Arrivals

If you know you will be late:

• Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or the event organizer as soon as possible
• Arrivals within 30 minutes of the start time will still be admitted
• Arrivals after 30 minutes may be admitted at the organizer's discretion
• No refunds will be provided for late arrivals, even if admission is denied

5.4 Multiple No-Shows

6. Refund Processing

6.1 Refund Timeline

Refunds will be processed as follows:

• Processing Time: 5-7 business days from cancellation approval
• Bank Processing: Additional 3-10 business days depending on your financial institution
• Total Time: Expect to see the refund within 10-14 business days

6.2 Refund Method

• Refunds are issued to the original payment method used for booking
• Credit card refunds: returned to the same card
• If the original payment method is no longer available, contact us to arrange an alternative
• Refunds cannot be issued as cash or to third-party accounts

6.3 Refund Confirmation

You will receive:

• An email confirmation when your refund has been processed
• Details of the refund amount and method
• A transaction reference number for your records

6.4 Refund Delays or Issues

If you have not received your refund within the expected timeframe:

1. Check your bank or credit card statement carefully
2. Contact your financial institution to inquire about pending transactions
3. If still unresolved, email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with your booking reference

7. Special Circumstances

7.1 Medical Emergencies

If you cannot attend due to a medical emergency:

• Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible
• Provide documentation (doctor's note, hospital admission, etc.)
• We will review your request on a case-by-case basis
• We may offer: full/partial refund, event credit, or transfer to a future event

7.2 Bereavement

In the event of a death in your immediate family:

• Please contact us with details of your situation
• Appropriate documentation may be requested
• We will handle your request with compassion and flexibility
• Full refunds or credits are typically provided

7.3 Force Majeure (Unforeseeable Circumstances)

Force majeure events include:

• Natural disasters (earthquakes, floods, severe weather)
• Pandemics or public health emergencies
• Government-imposed restrictions or lockdowns
• Acts of terrorism or war
• Transportation strikes or failures

If a force majeure event prevents you from attending:

• Contact us with documentation of the circumstances
• We will evaluate each situation individually
• Options may include: refund, credit, or transfer to a future event
• We are not liable for travel costs, accommodation, or other expenses

7.4 Transportation Issues

Flight cancellations, train delays, or other transportation issues:

• Generally do not qualify for refunds under this policy
• We recommend purchasing travel insurance
• In exceptional cases with documentation, we may offer event credit

8. Exclusions and Limitations

8.1 Non-Refundable Costs

Refunds do not include:

• Travel expenses (flights, trains, taxis)
• Accommodation costs (hotels, rentals)
• Additional purchases made at the event (food, drinks beyond included items)
• Third-party service fees (if booked through external platforms)
• Payment processing fees (may be deducted from refunds in some cases)

8.2 Partial Refunds

We do not offer partial refunds for:

• Arriving late or leaving early
• Not participating in all event activities
• Dissatisfaction with the event experience
• Not connecting with other participants
• Personal preferences or expectations not met

8.3 Weather Conditions

Events are held rain or shine unless:

• Severe weather creates unsafe conditions (determined by Migavibe)
• The venue is closed due to weather
• Government authorities issue weather-related restrictions

Normal rain or cold weather does not qualify for refunds.

9. Dispute Resolution

9.1 Contacting Us

If you disagree with a cancellation decision or refund amount:

1. Email This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of the decision
2. Include your booking reference number
3. Provide a detailed explanation of your concerns
4. Attach any relevant documentation or evidence

9.2 Review Process

• We will acknowledge receipt of your dispute within 24-48 hours
• We will review your case thoroughly and impartially
• You will receive our decision within 5 business days
• Our decision will be explained clearly with reasoning

9.3 Final Decision

After our review:

• Our decision is considered final unless new evidence is presented
• If you're still dissatisfied, you may pursue resolution through Swiss legal channels
• Disputes are subject to Swiss law and the jurisdiction of Zurich courts (as stated in our Terms and Conditions)

10. Modifications to This Policy

• Migamor GmbH reserves the right to modify this Cancellation Policy at any time
• Changes will be posted on Migavibe with an updated "Last Updated" date
• Changes apply to bookings made after the modification date
• Existing bookings remain subject to the policy in effect at the time of booking
• We will notify users of significant changes via email or website notice

11. Contact Information

For cancellation requests, questions, concerns, or to report issues: